Mobile / Sports
777surge sets out these legal terms to make clear what governs your account, your transactions through bKash or Upay, and your access to content on this platform. Whether you are reviewing terms before opening an account or checking a specific policy point, availability depends on your local law and eligible regions in Bangladesh.
These terms apply to your use of the 777surge platform and every interaction tied to your account — from browsing the lobby to completing a deposit via bKash or Upay. Whether a specific feature or transaction is available to you depends on the laws and regulations governing your location; we do not determine that on your behalf, and nothing in these terms should be read as a guarantee of lawful access in your jurisdiction. Where Bangladesh law sets requirements on online platforms or payment services, those requirements take precedence. Your use of bKash or Upay to fund your account is subject to the terms of those payment services independently — we facilitate the connection, but the payment provider's own rules also apply. If a conflict arises between a general clause in these terms and a jurisdiction-specific rule that affects you, the jurisdiction-specific rule prevails to the extent required by law. We update these terms when our policies or the services we offer change in a material way. When that happens, we notify you through your registered account contact. Continued use after a notified update means you have accepted the revised terms. If you do not accept a change, you may close your account by contacting support before the effective date shown in the notice.
bKash payment terms apply alongside ours.
Upay rules govern that payment rail independently.
Your wallet balance is subject to platform and local payment rules.
Access depends on local law and your eligible region.
Our legal terms apply to your account, your session activity on the platform, and your use of the payment rails we support. They do not govern third-party services you reach through our platform, and they do not override local law. Here is how the four main areas break down.
Your login credentials, account settings, and session history all fall within these terms. We set out what you can do with your account and what happens if access is disputed or suspended. Rules here are ours to enforce and yours to query.
Deposits and withdrawals processed through bKash or Upay are covered by both our terms and the payment provider's own rules. We record each transaction on your account; the payment provider records it on their side. Both records matter if a query arises.
Games, odds, lobby copy, and promotional notices published on this platform are governed by these terms. Content is made available for personal, non-commercial use. Reproducing or redistributing platform content without written consent is outside what these terms allow.
Game studios, payment processors, and any external links you follow from this platform operate under their own terms. We are not responsible for the policies or conduct of third parties, even where we have a commercial relationship with them.
You have specific, actionable rights under this policy — and each one has a clear path you can follow from your account. Your transaction history is available in the account wallet section; every bKash and Upay movement is logged there with a date, amount, and status. If a record looks wrong, you can flag it by raising a query through our support route — the process does not require anything beyond your registered account details. If your personal information held in your account is out of date, you can update most fields directly in account settings. For changes that require identity verification — such as a registered mobile number or payment contact — the account page will show you the verification steps required. We aim to process verified correction requests within the timeline shown in your account at the time of the request. If you have a question about how your data is used or want to request that we review what we hold, our support team handles those queries directly. You do not need a lawyer or a formal letter — a clear message to support stating what you are asking for is enough to start the process.
Open the wallet section of your account to see a full log of bKash and Upay transactions. Each entry shows the date, amount and status as recorded on our side.
Most account fields are editable directly in settings. Fields tied to payment or identity verification show the steps needed — follow those steps and the update takes effect once verified.
If something in these terms is unclear or you think a rule has been applied incorrectly to your account, contact support with the specific detail. A reference to the section in question speeds up the response.
You can ask us to confirm what personal data we hold for your account and how it is used. Send the request through the support channel registered to your account.
If you need to raise a legal or policy question — including a data request, an account query, or a concern about how these terms have been applied — use the contact routes published on this site. We do not publish response time commitments we cannot verify, but each route is monitored and your query will be assigned to the right team based on what you describe.
Available from the support icon in your account dashboard. Describe your policy question clearly and include your registered account reference so the team can pull the right records.
Use the email address published in the Contact section of this site for formal policy or data-related requests. Written queries give you a record of what you asked and when.
The Help Centre linked from your account menu covers common policy questions with step-by-step answers. Check there first — many account and transaction questions are resolved without needing to contact the team directly.
Your account security and the handling of your personal data are areas we treat with specific, operational care — not just policy language. Here is what that means in practice across four areas you can check and act on.
We collect only the account and transaction data needed to operate your account and process payments through bKash and Upay. We do not sell account data to third parties. You can ask to see what we hold by contacting support from your registered account.
This platform uses cookies to keep your session active and remember your lobby preferences. The cookie notice shown on your first visit sets out the categories in use. You can adjust non-essential cookies through your browser settings at any time.
Your account is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately through account settings and notify support. Do not share your login details with anyone, including support staff — we will never ask for your password.
We retain account and transaction records for as long as required by applicable rules and to resolve any disputes that arise. If you close your account, we confirm what data is retained, for how long, and under which obligation — that information is available on request through support.
These are the questions we see most often when someone is reviewing our legal terms or has a specific concern about their account.
Access depends on your local law and the eligible regions we serve. We do not determine whether your use is lawful in your specific location — that is your responsibility to check. Nothing in our terms constitutes a statement that the platform is legally available in any particular jurisdiction.
Both our platform terms and the payment provider's own terms apply. We record every deposit and withdrawal in your account wallet. If a transaction looks wrong, check your account record first, then raise a query through support with the transaction date and amount.
Send a data request through the support channel registered to your account. State clearly that you are asking for a review of the personal data held for your account. The support team will confirm what is held, how it is used, and which obligations require us to retain it.
Most fields are editable directly in account settings. Fields linked to payment verification or identity confirmation — such as your registered mobile number — require you to follow the verification steps shown on the account page. Once verified, the update takes effect as shown.
We retain transaction and identity records for as long as applicable rules require and to resolve any outstanding disputes. When you close your account, you can request a confirmation of what is retained and under which obligation. Contact support to start that process.
We notify you through the contact details registered to your account when we make a material change to these terms. Continued use of the platform after the effective date of the update means you have accepted the revised terms. If you do not accept a change, contact support before that date to discuss your options.